Operational Updates - Spring 2021
Due to ongoing COVID-19 related changes in WA state and Whitman county, the following changes to Access Center operations will be in effect until further notice.
Future updates will be posted here. Please refer to this page for up-to-date information related to hours of operation, program procedures and Zoom drop-in availability.
Access Center Hours of Operation
The front desk will be staffed during the following times to answer phone calls, respond to emails and to make appointments.
Monday / Wednesday / Friday: 9:00am to 4:00pm PDT
Tuesday / Thursday: 8:00am to 4:00pm PDT
Summary of Operational Changes
- Walk-in appointments are highly discouraged. Students, Staff and Faculty are asked to call 509-335-3417 or email firstname.lastname@example.org to schedule an appointment or to attend one of our drop in Zoom hours listed below. Students may also request an appointment through MyAccess.
- Masks or appropriate face coverings must be worn at all times for anyone entering our office. Anyone not wearing a mask will not be allowed entry. If you are unable to wear a face covering due to medical or disability related reasons, please contact us at email@example.com to discuss alternate options for service.
- Students, Staff and Faculty will be required to show proof of attestation upon entry.
- Our student study lounge will be closed until further notice.
Access Advisor Availability
Each Access Advisor will be working remotely for much of the week. Appointments will be conducted via Zoom except in very limited situations. Advisor schedules for onsite work will be listed in their signature line. You can find their availability on our Contact Us page.
Procedures for Drop-In Zoom Meetings
Participants will not be admitted to the Zoom waiting room until the participant before them has been served. If more than one person needs to participate at a time, please notify us in the chat when you first enter and ensure that all parties have connected to the session.
Participants will be admitted in the order in which they connect. Participants that are not able to speak with us during the time available will be provided with alternate options during the final 5 minutes of each session.
Access Center On-Site Proctoring Office Hours of Operation
The Proctoring Office will only be open during pre-scheduled exam times for students approved to use our office for exam proctoring and will not be open to drop-in visitors.
Students and Faculty are encouraged to email firstname.lastname@example.org with any questions or concerns about proctoring services.
Please refer to the operational changes related to exam scheduling/administration listed below.
Changes to Exam Proctoring Protocols
On-site exam proctoring will be permitted for approved students only. Students who have been approved fo on site proctoring are expected to request and coordinate exam dates and times directly with the Alternative Testing Coordinator as soon as possible.
Students do not request exams through MyAccess. Exams cannot be scheduled with less than 2 business days' notice (a business day is Monday - Friday during operational hours). Approved students are encouraged to schedule all exams for the term at once.
Exams will be administered on the computer whenever possible to limit contact between students, staff and faculty.
Students are unable to bring food and drinks into the exam proctoring environment due to the cleaning products being used and because masks are always required.
For students with approved on-site proctoring, faculty will need to upload or email exam files to email@example.com if they are not being administered in Blackboard or Canvas. Hand delivered exams are highly discouraged and will need to be arranged on a case-by-case basis with the Alternative Testing Coordinator.
Additionally, all exams will be returned electronically. We will retain the paper copy in our office, but will not be placing completed exams on hold for in-person pick-up.